When banking operations run at maximum efficiency, everyone wins — internal teams, banking customers, and the communities they serve. For J.R. Mills, Chief Information Officer at Oklahoma's homegrown and home-owned Great Plains Bank, ensuring that efficiency has been a core focus since he joined the team in 2006. Over the years, he's watched Great Plains Bank grow tenfold, now serving close to 400 employees across 28 banking centers in Oklahoma and North Texas.
Running an operation of that scale requires more than just great people; it demands great partners, too. Printer issues, in particular, had become a growing concern. Before partnering with Standley Systems, service response times on over 250 HP printers averaged around five days — a significant hurdle in a fast-paced banking environment.
That’s where Standley Systems stepped in. Originally, our partnership began with a simple goal: take printer management off J.R.'s plate so his team could focus on larger priorities like process improvements, enterprise-wide systems management, IT compliance, and data security.
We implemented a proactive service model that slashed service response times and ensured every banking center stayed equipped and ready to serve.
Beyond just faster service, active account management became a defining differentiator. Timely check-ins, consistent quarterly performance reviews, and thoughtful conversations around approval processes and future needs helped us anticipate and solve problems before they arose.
Today, Great Plains Bank experiences a remarkable reduction in service response time — from five days to just 30 minutes. J.R.'s team has reclaimed up to six hours each week, allowing them to dedicate more time to mission-critical projects and strategic initiatives. And as we all know, time savings = cost savings.
The partnership has grown stronger through trust, responsiveness, and a commitment to operational excellence.
At the end of our chat, J.R. said the magic words we love to hear: "Standley Systems is our go-to for print solutions."
We hope you will choose to put us to work for you!