The Problem: Rapid Growth Led to Staff Overwhelm
Frontier Feeds was founded in 2009 and quickly established itself as a leading provider of high-quality animal feed for beef, show cattle, show pigs, swine, horses, and other animals in the Oklahoma area. All of its animal feed is mixed and blended in house. Frontier Feeds also provides granular fertilizer and pasture chemicals, along with running a large retail and gift store. The company’s explosive growth was a welcome development but brought challenges along with the success.
The staff was struggling to manage the company’s printing and document management needs with ad hoc solutions. The company needed a comprehensive print management solution that could keep up with business growth and relieve the burden on the staff. To complicate matters further, Frontier Feeds only had one IT support person to manage all of its systems.
The Solution: A Centralized Solution for Sustainable Growth
Standley Systems met with stakeholders at Frontier Feeds to discuss their needs and objectives so we could help design a customized solution for them. They were dealing with customers throughout the Oklahoma area and in parts of Texas. Not only do they provide a complete range of products for all agricultural endeavors, but they also deliver products to customers. They needed a comprehensive print management system to integrate their office functions and streamline workflows.
Unified Printing and IT Management Platform
Standley Systems developed a tailored solution for Frontier Feeds that combined its disparate printing, copying, and faxing needs into a unified managed print services platform that seamlessly integrated with its existing IT systems. This gave Frontier Feeds worry-free printing, copying, and faxing capabilities — an important consideration given all of its diverse offerings and client communication needs. Whether a delivery driver needed printed invoices or suppliers required detailed order lists, Frontier Feeds could quickly and easily provide the necessary documentation. We optimized equipment location based on workflows and usage needs so employees could easily access the machines they needed without inefficiency or waste in the system.
Automated Maintenance, Troubleshooting, and Supply Restocking
When we met with Frontier Feeds, its staff was overwhelmed trying to manage all of the printing and document management needs. Its HR representative was attempting to manage everything with minimal IT support. Frontier Feeds' rapid growth spurt made this once-manageable task into an all-consuming endeavor. Our managed print services completely eliminated the burden from HR. We provided continuous monitoring so we could either fix issues remotely or deploy a qualified field tech to the company's location for repairs. Our convenient locations and extensive support staff mean we can respond to any of our customers within four hours.
Personalized Service and Support
As an Oklahoma-based business, Frontier Feeds values having a local partner it can trust. Although many members of our team developed close relationships with Frontier Feeds throughout our collaboration, a dedicated account manager was the primary point of contact. The account manager regularly checks in with Frontier Feeds to make sure the solutions we implemented are still working optimally. This back-and-forth relationship keeps the communication channel open and provides opportunities for continuous improvement. Any member of Frontier Feeds can reach out about a problem or issue or just to touch base.
The Result: More Efficient Workflows and Support That Feels Like Family
After we implemented equipment and software solutions and started managing Frontier Feeds’ printing needs, it was able to focus on its core business operations instead of drowning in IT overwhelm.
Streamlined Workflows
We took over monitoring and managing equipment and supply replenishment from Frontier Feeds’ staff, which freed up workers' time to focus on high-value, team-facing tasks instead. As a result, they were able to streamline their workflows without the added burden of IT and printer management.
Secure Systems and Data
Cybersecurity is a mounting concern for organizations of all sizes. By outsourcing print and IT management to our experts, Frontier Feeds could rest assured that its customer data and proprietary information — details often transmitted via printing equipment — were protected from security breaches and unauthorized access.
Long-term Relationship With a Trusted Partner
Kim Hicks, one of our primary contacts at Frontier Feeds, describes her relationship with our team as one that feels like family. We feel the same about the people at Frontier Feeds. With a close, collaborative relationship built on shared goals, we aim to be there for the company whenever it needs us.
Hear Directly From Frontier Feeds
“I feel like anything that I need, their person is there just to discuss and talk. They’re dependable and honest. I just feel like there’s not a single person I have dealt with or spoken with that’s not considered family. They’re there for us. Their concern is us. I just feel at home with them.”
Kim Hicks, Frontier Feeds
